The moment I realized support wasn't quite straightforward
I was really hoping WFHI’s telephonic support would make things easier since I’m not super savvy with software. But honestly, I found myself figuring out a lot on my own. At first, it felt like I could get some help, but the responses were often vague or took some time to get back. There was this one time where I had to troubleshoot the dialer because calls kept dropping and no immediate solutions came from support. Eventually, after some trial and error, I realized certain automatic updates were messing with the settings, but this wasn’t clearly communicated beforehand. It was frustrating having to piece it all together by myself. On the plus side, after persistence, I did manage to learn enough about the database feature to organize my contacts better than before. But honestly, I expected a bit more guidance rather than needing to self-solve so much. Maybe I missed something in the onboarding, but the support definitely didn't feel as proactive or clear as I hoped for, and that slowed my progress working with the software overall.