The moment I realized support wasn’t as straightforward as promised
Honestly, I was expecting the support to be more immediately helpful based on the initial information given. It took longer than I thought to find clear answers via their telephonic assistance, and sometimes the guidance felt generic, which created confusion when I was trying to configure the database feature. While the software itself seemed capable and the automatic updates were fairly smooth, the moment that clicked for me was when I tried to get quick help on the dialer settings and struggled to get a direct solution. The sign-up and invoicing process was more transparent, and that part was easy to navigate, which is one thing I can give them credit for. In general, the support service did not meet my expectations of responsiveness or specificity, leading me to rely more on trial and error than expert guidance. I still appreciate some aspects but overall, I found the communication a bit lacking when it really mattered.