The moment I realized support was slower than expected
When I first reached out to their telephonic support, I held on to some hope that problems I faced during setup would be sorted quickly. The explanations over the phone were clear, but I could tell responses were often delayed. It felt like I was waiting longer than necessary for important answers, which slowed down my use of the calling tools and dialer. Admittedly, when I finally got help, it was useful and helped me navigate the database feature better, but that peace came after significant time lost. I also noticed that automatic updates sometimes brought changes without warning, which meant I needed to spend more time figuring out what had changed. Sign-up and payment process was straightforward enough and did not add to the stress, but the overall responsiveness dipped my confidence a bit. I’m not saying it’s always like this, but for me the telephonic support was the sticking point and I wish it had been more prompt to match the otherwise capable software experience.