The moment I realized setup wasn’t all ongoing
I initially thought the setup would be a continuous process with support available at every step, but I found that much of it was a one-off event. The onboarding felt quite front-loaded, with most of the communication happening early on, after which support became sporadic. While the telephonic help was generally polite and somewhat helpful, it did not always address the ongoing adjustments I needed. For instance, when I had questions about how automatic updates might affect my calling tools and database, getting timely clarity took longer than expected. It was a bit frustrating since I anticipated a smoother, more continuous communication flow to support my evolving needs. On the plus side, signing up and managing invoices was straightforward and went smoothly. Overall, while the initial setup was clear, the diminishing ongoing support left me less confident in the product’s long-term assistance capabilities, which is why I lean toward a lower rating.