The moment I realized setup had ongoing parts
When I first started with the WFHI software, I thought the setup was just a one-time thing, and I’d be ready to go. However, as I got deeper into the onboarding and started using the tools, it became clear that it required ongoing involvement, especially with the database updates and dialing tools. The initial sales and pre-purchase explanations weren’t fully clear on how much recurring maintenance would be needed. That part was a bit frustrating because I was hoping for a more ‘set it and forget it’ system. On the plus side, the training was practical and helped me understand the core workflows quickly. The software does get the job done, but it’s not entirely hands-off after purchase. So while it’s helpful for establishing remote workflows, be prepared for some recurring effort to keep things running smoothly. This realization wasn’t immediate, and I think if that had been made clearer upfront, the process would have gone more smoothly for me. Overall, the product works, but it demands a proactive approach rather than just one-off setup.