The moment I realized patience was needed
From the outset, I found the sales and pre-purchase interaction to be a bit tedious due to repeated explanations and waiting times. Initially, I was enthusiastic about the software's capabilities, but as the team repeated the same information multiple times without addressing my specific questions, it became clear this would be a slow, somewhat circular process. The sign-up step was straightforward, although delays in receiving invoices added to the overall wait. While the telephonic support was polite, it did not expedite matters as much as I had hoped. This led me to feel that the system, though promising, was bogged down in procedural repetition and sluggish communication. What didn't click for me was the efficiency and clarity I expected, replaced instead by redundancy. Only the eventual successful setup of the software felt like a slightly redeeming factor, yet the whole process tested my patience and gave me reservations about the service's responsiveness and speed moving forward.