The moment I realized it wasn’t working was frustrating
I was trying to access the software for the first time, following the onboarding instructions. The initial steps seemed straightforward, but then I reached a point where the expected sequence just didn’t make sense. Specifically, after submitting the registration, the system asked for database setup before allowing me to log in, which confused me. I tried retracing steps, but the guidance didn’t match what I saw on screen. The dialer setup was supposed to come next, but I didn’t get clear directions on how to configure it properly. When I contacted their telephonic support, I got some vague advice but no definitive solution. This left me stuck because each attempt to proceed felt like I was just guessing what to do next. The automatic updates kept installing in the background, but since I hadn’t fully accessed the software, they didn’t help. Overall, the whole onboarding flow felt out of order to me, and that confusion was the moment it clicked that I was not going to get through smoothly this time.