The moment I realized it was too confusing to continue
I started the training with high hopes, but soon I found that the wording used in the modules was very unclear. Initially, the labels on different sections didn't match what I expected — for example, the 'workflow setup' tab led to something completely different than I anticipated. The onboarding steps felt like they were written assuming prior knowledge which I didn’t have. When I tried to use the dialer tool, the labels didn’t help me understand what each button did. It didn’t click until halfway through that the terms used were inconsistent and overly technical. The database feature descriptions were vague, leaving me unsure how to import or manage contacts. I tried contacting telephonic support but couldn’t get clear walkthroughs for these initial steps. Overall, instead of the training being helpful, it felt like a chore to guess what each component was for, leading to frustration rather than clarity. This experience stopped me from progressing further as it became too difficult to navigate.