The moment I realized it fell short of expectations
Switching from my previous remote workflow software, I hoped WFHI would be an upgrade, but that moment never really came for me. The database feature was somewhat usable, providing basic storage and retrieval functionality that resembled what I was used to. However, the calling tools and dialer felt clunky and less intuitive, complicating what used to be a straightforward task. Onboarding was more tedious than anticipated, and the automatic updates sometimes interrupted my workflow rather than improving it. While sign-up and payment were smooth enough, I found the telephonic support couldn't compensate for these issues. Overall, it didn't click for me as I had hoped.