The moment I realised it was less intuitive than expected
I had my hopes set on a software and training platform that would perfectly match what I expected based on their advertising and pre-purchase explanations. Initially, the sign-up and invoice processing went quite smoothly, which reassured me. But when I started the onboarding process and training, specifically trying to set up the calling tools and navigate the database, things started to feel less aligned with my expectations. The wording in tutorials and labels wasn't as clear as I hoped, which led to some confusion. I realised that the automatic updates introduced changes without enough explanations. Telephonic support was courteous but did not always resolve my questions quickly. The software appeared to have potential but didn’t click fully for me as something seamless or simple, which was disappointing since I had anticipated a smoother experience matching my workflow needs. In the end, I had mixed feelings about whether the product matched what was suggested before purchase and was left slightly underwhelmed despite some positive points.