The moment I kinda got it but still had some doubts
When I was going through the support communication, I found that most of the explanations made sense but weren’t always as clear as I’d hoped. There were times when the staff’s patience really helped me understand the onboarding process better, especially with the software features like the dialer and database integration. However, some of the technical aspects were explained using terminology that was somewhat confusing, and I had to ask a couple of follow-ups before the clarity really hit me. I was thinking this might just be me, but also felt maybe the explanations could be a bit more straightforward. The telephonic support was available when needed, which I appreciated a lot, and their prompt responses made me think they really cared about my experience. So, it clicked eventually, but not immediately as I expected, perhaps some extra examples or simpler walkthroughs would help. Overall, I am positive about the communication but think it could be polished a bit to make the onboarding smoother for new users.