The moment I felt supported was a turning point
At first, I wasn't completely confident about how to manage support when I ran into issues navigating the software. The responses were polite but often a bit slow, which initially created some uncertainty about relying on telephonic assistance. I found myself hesitating to call since I wasn’t sure if they’d fully understand my questions or whether I’d get the clarity I needed right away. However, after a couple of tries, there was this one moment when the representative really broke down the problem I was facing with the dialer tool, explaining patiently and making sure I grasped the workaround. That was the moment things clicked for me—I started feeling more secure in asking for help and less unsure if my issues would be resolved. It didn’t mean every interaction was perfect, but after that instance, the communication felt more straightforward and less intimidating. By the time I wrapped up onboarding, I was far more comfortable that support was there if needed, even if it took a little patience on both sides. So overall, the confidence grew over time, with that turning point making all the difference.