The moment help didn’t really click for me
I tried using the telephonic support a few times, and honestly, I’m unsure if I would reach out again next time. The first time I called, I didn’t get the clear answers I was looking for, which left me a bit hesitant. The database seemed complicated, and although the reps were polite, I felt the explanations weren’t straightforward enough. The dialer setup felt confusing too, and I ended up spending more time stuck than progressing. I suppose the automatic updates are fine, since no major glitches happened, but on support I wasn’t confident. Maybe I’m still getting used to the software and training, but right now, calling for assistance doesn’t seem very effective, and I’m wondering if it will be any different later. I want to feel more certain that help will be there when I need it, but for now, it’s a bit of an open question. Hopefully, it will improve as I get more familiar with the platform.