The moment clarity and confusion collided
When I first reached out to support, I expected a straightforward and timely resolution given the onboarding materials were clear on the process. Initially, it felt like my issues would be handled smoothly, especially with telephonic support available. However, after the first call, the follow-up was slower and less helpful than anticipated. Despite this, the priority assistance did step in eventually and managed to correct the confusion around the dialer setup which had been causing some headaches. So, while the automatic updates worked as advertised, ensuring I wouldn't have to manually check for fixes, the communication during troubleshooting was more inconsistent than I expected. I believe next time I'd still need some help, particularly for issues related to the database feature integration with my workflow. The support gave me hope, but the wait times and mixed messages tempered my enthusiasm a bit. Overall, this balance of positives and delays means I find their service functional but with room for improvement in responsiveness.