The missing clarity in sales process
I was hoping the whole sales process would leave me feeling confident by the end, but honestly, it felt pretty shaky. Signing up felt like it dragged on way too long with information that repeated a lot but didn’t quite answer my main questions. The pre-purchase support was okay in bits, sure, but overall the back and forth left me more confused than reassured. I had to keep circling back to the same points because the onboarding steps didn’t seem clearly explained or streamlined, which made me doubt if I'd be able to use their system effectively. It’s frustrating because the product itself seemed promising when I looked at it first, but the way the workflow was shown in the demo missed key details that were important for me. I guess the one thing I could say was fine is that their software updates seemed to roll out without any hiccups, so maybe that reflects a more stable backend. Still, the absence of a straightforward process really knocked my confidence down.