The long wait made it frustrating to proceed
Signing up and trying to get detailed pre-purchase information took much more time than I expected. Every time I contacted support, the wait was prolonged and I had to repeat my questions multiple times before getting clear answers. They explained some details about the setup and payment process, but the overall tempo was slow and made the whole experience tiresome. While I appreciated that they were thorough, a shorter turnaround would have been preferable. The repetition and delays started to feel like wasted time and took away from my enthusiasm to proceed. I value good communication, and here the drawn-out response times contrasted with what I hoped for from the outset. The invoicing was straightforward enough once I got there, but the earlier stages could be improved. In sum, the extended process and wait detracted from my ability to evaluate the software efficiently, which was disappointing considering the potential it seemed to have.