The lengthy effort to get information was tiring
Reflecting on my experience with the sales and pre-purchase phase, I found it took quite a lot of effort just to get clear answers to my questions. The responsiveness was inconsistent, with some inquiries getting quick replies while others sat unanswered for days. When I finally did reach someone, the information provided wasn’t always complete, so I had to ask follow-up questions multiple times. This back-and-forth made the whole process feel tiring and sometimes a bit frustrating. Eventually, I managed to understand the sign-up and invoicing details, though it required patience. I will give credit where it's due: once the system was explained, the telephonic support was reasonably helpful, but the initial lack of clear, timely communication definitely affected my perception. Overall, the effort involved made me hesitant and highlighted the need for more streamlined and consistent pre-purchase support.