The late night dialer glitches were a real hindrance
There was one memorable instance when I was working late evening hours, and the dialer suddenly froze during an important call session. That moment really caught my attention since reliability during my actual work hours was critical for me. I have to admit, the software seemed less responsive during these off-peak times, which made me question how well it truly matched the hours I work. The rest of the week was a bit vague in memory because this glitch overshadowed smaller positive moments. The onboarding was fine but didn’t prepare me for such downtime at night. Support responded to my call but was unable to fix the issue in that session. The payment and invoicing systems functioned as expected, so at least that was consistent. Still, the dialer's failure to perform when I needed it most was disappointing and made me hesitant about continuing long term unless improvements are made.