The lag in getting support made me second guess how smooth this would be
At first, I was hesitant about how responsive the support team would be, and this feeling didn’t completely go away. On one hand, when I did manage to get through to telephonic support, the people were knowledgeable and polite, which gave me some reassurance. But on the other hand, it often took longer than expected to get a callback or an email response confirming the next steps, which led to a frustrating pause in my work. There was one moment when I really needed help with a confusing update, and the delay meant I had to figure out a temporary workaround rather than waiting for official guidance. So, while I can appreciate their willingness and expertise when present, the responsiveness overall felt inconsistent. This mixed experience eventually clicked for me as a slight drawback to an otherwise potentially useful service.