The lack of clarity really took me aback
When I first signed up, I thought I would feel more confident about the whole process, but surprisingly I ended up confused. The sales information didn't explain how the dialer and database would integrate with my existing workflow, so I had to keep guessing what features I was actually getting. Even after going through some onboarding steps, I found the software was not behaving as expected, causing a lot of frustration instead of reassurance. The calling tools seemed to have glitches with automatic updates, which only added to the confusion. I really expected clearer communication upfront so I could decide whether this was the right fit, but instead I felt lost. The invoicing and payment process was straightforward, at least, but it didn’t compensate for the difficulties using the software itself. Overall, it was surprising how little the sales and purchase experience prepared me for actually working with the product, which left me disappointed.