the labels on site really surprised me
Okay so honestly I thought the support labels and all the wording in the software would be straightforward but it really wasnt like that. At first I was looking for help options and the button names felt kinda confusing. Like sometimes what was called 'contact us' did not really lead you to support as expected. Also, the guides and faq sections didnt quite match the terms used in the software itself. I kept wondering if I was missing something or if it was meant for a different product version. On the plus side, once I figured out how to reach out, the support responses were okay and answered some of my doubts. The dialer and calling tool labels were a bit inconsistent too, and it made setting up calls a bit slow. Overall, I guess the support was fine when reached, but the surprise was just in how confusing the first contact steps felt with those labels and words. Maybe more straightforward wording could help others avoid this frustration. Honestly I was expecting things to be clearer before buying but that was the part that caught me off guard the most.