The labels made sense after a bit of a puzzle
When I first started using the software, I noticed that some of the wording and labels in the dashboard were a bit unclear. The names of the calling tools and the steps in the onboarding flow weren’t immediately intuitive. It took a couple of days for me to get the terminology and workflow straight in my mind. What really helped was the telephonic support which was available to clarify doubts, although sometimes the explanations needed a little follow-up to fully understand. The database feature names matched most of what I was working on, but there were a few labels that felt like they belonged to a different context. Invoicing and payments were straightforward in terms of communication, and the sign-up process was clearly explained. Automatic updates happened seamlessly, so there was no confusion there. Overall, the moment when the pieces started to click was not instant, but once I got over the initial vocabulary hurdle, the software felt quite usable. This small learning curve might be a consideration for some users.