The labels confused me way too much
I was really hoping the onboarding training would help me start using the system smoothly but honestly, nothing clicked during the whole process. The wording and labels on different screens felt all over the place and it became hard for me to understand what each step required. For example, I kept getting mixed signals because the database feature was named confusingly compared to what I’d seen in the training videos. It felt like learning a new language instead of software I wanted to get up to speed with quickly. I also wished the automatic update process had some clear notes for what changed, but it just happened silently. By the end of the first training session, I was pretty frustrated and doubting if I could really manage the calling tools or dialer as I planned. Telephonic support was alright but didn’t catch these confusing points early on. Despite trying multiple times to go through the onboarding flow, I never felt confident using the system properly.