The labels and wording never really clicked for me
While using the software, I often found the wording and labels in the interface confusing. They didn’t always clearly communicate what each feature did, especially around the calling tools and dialer setup. I spent an unnecessary amount of time trying to guess how to proceed during the onboarding flow, which detracted from the overall experience. Support was polite and tried to help, but the inconsistent terminology made even telephonic explanations less straightforward. I did appreciate the database feature, which seemed more clearly laid out, yet even there the file upload labels weren’t intuitive. The invoicing system felt a bit better but still could benefit from clearer wording to reduce confusion. It wasn’t until I accessed some tutorials that bits of it started to make sense, but that was later than I would have liked. Overall, the software has potential, but the language barriers slowed down my adoption.