The labels and wording needed too much effort to understand
I found the sales and pre-purchase information quite confusing because the wording and labels were not very straightforward. Trying to figure out what exactly each package included took a lot more time and effort than I expected. Some terms seemed overly technical, and there wasn’t much explanation about how certain features like automatic updates or database access would work. This made it hard for me to decide if their offering suited my needs. When I reached out for clarifications, the answers helped to some extent but were still somewhat vague. The invoicing process was also a bit complicated to follow on the site, and the payment options were not clearly described upfront. I appreciate that the team did try to help, but honestly it felt like too many small details were left unexplained initially. I think the whole sales material could benefit from clearer, simpler language and better structure to reduce the effort customers must spend before signing up.