The labels and info were confusing, not impressed overall
Looking back after a while, I must say the wording and labels during the sales and pre-purchase phase really didn’t make much sense. It felt like they were trying too hard to sound professional but ended up causing confusion instead. The phrasing around packages, features, and billing terms was inconsistent and often left me unsure about what exactly I was signing up for. The signup and invoicing processes eventually worked, but the whole exercise was less clear than it should be. While the telephonic support was moderately responsive, it did nothing to clarify the misleading language in promotional materials. Honestly, if I were to explain this to a friend, I’d say the product has potential but the way information is presented upfront feels more complicated than it needs to be. This unnecessary complexity made me hesitant and is the main reason I can’t give a better rating. Overall, a frustrating experience for someone wanting straightforward details.