The interactions with support ended up being mostly unhelpful
The responsiveness of the people providing training and onboarding was disappointing. I found that the communication lacked clarity, and when I reached out for help, the answers were very generic. Initially, I had hoped for timely guidance to navigate the software and dialing tools, but it largely did not materialize. Despite multiple attempts to contact support, the wait times were long and the solutions offered were not specific enough to my situation. The training materials themselves seemed insufficient. These shortcomings in responsiveness resulted in a frustrating experience for me overall. Given this, I cannot say the support was effective in helping me onboard successfully with the product. Instead, the whole interaction left me feeling unsupported and cautious about continuing further training without improvements in how assistance is provided.