the initial training step was totally confusing
Starting the training, I was really hoping for clear instructions but there was one moment that stood out as especially frustrating. During a phone call introduction to the dialer system, the instructions were vague, and the person explaining switched topics suddenly without completing the main point. After that, I felt lost on how to proceed with the software features effectively. Beyond that moment, the overall clarity wasn’t great either, and I found myself guessing what the next step was supposed to be. The onboarding process did not give me a solid idea of how the workflows were meant to be set up, so I struggled to really grasp the tools. Even though I tried reviewing the training materials again, it was still unclear how some functions worked or where exactly I should start. This lack of clear, step-by-step explanations in the training left me feeling pretty stuck and disappointed, especially since I wanted the whole setup to be streamlined from the start.