The initial quick response stood out but overall was slow
Looking back after some time, I realize the training and onboarding had one bright spot that really stood out: the initial responsiveness when I first signed up. The support team answered my earliest queries quickly and made me feel like things would progress smoothly. However, as I moved further into setting up the dialer tools and integrating the database feature, it felt like I had to work out a lot on my own. The automatic updates that came through were helpful but sometimes confusing without detailed explanations. Later calls to telephonic support for clarification took longer than I initially expected, and sometimes the advice didn't quite fit what I was trying to achieve. I understand that this is partly due to the complexity of managing remote workflows, but a bit more hands-on response after the initial promptness would have made the experience better. The invoicing and payment steps were decent, though not exceptionally clear. Reflecting now, I appreciate the effort but wish there was more consistent guidance along the entire onboarding journey.