The hours mismatch made support a chore
Dealing with the telephonic support felt more taxing than I expected due to the mismatch between their support hours and my working hours. I found myself having to rearrange my schedule just to catch the right time for assistance, which became frustrating quickly. While the representatives were generally polite and tried to help, the availability windows hardly aligned with the times I was actively using the software. This meant I often had to wait until the next day for solutions to technical issues that could have been resolved more promptly. On one positive note, the automatic updates didn't interfere with my work hours, so that aspect didn't add to my workload. However, the necessity to align support with their office hours made the whole experience feel like an ongoing effort rather than a straightforward part of my routine. It would have been easier if the communication channels were more flexible, given that many users might be working in different time zones or non-traditional hours. All in all, while some of the support staff were courteous, the timing and access made the whole process much more tiresome than it needed to be, slightly undermining my overall experience with the product.