The hours fit well but the pre-sale info missed a key detail
When I was exploring the product before purchase, I found the description of working hours alignment quite accurate, which was the main factor for me. The sold hours were generally flexible and suited well to the actual times I planned to use the software on a daily basis. The pre-purchase communication was clear about the modules and calling tools included, which helped me set my expectations effectively. However, one reservation I had was about the depth of explanation on database usage during the sales phase. It seemed less detailed than the actual application required once I started using it, so I had to spend more time during onboarding to catch up on that. The training was satisfactory overall and did fill that gap though. Invoicing procedures and payment steps went smoothly, which was a relief since I’m used to tedious processes elsewhere. Automatic updates didn’t disrupt my workflow at all, and having priority telephonic support available gave me peace of mind when any queries arose. That said, clearer upfront guidance on some of the software’s internal workflow during the sales stage would have improved the experience. Still, I'm glad I chose this given how well my hours matched the billing and how easy it was to integrate it into my daily work hours.