The good and the bad: support left me disappointed
I was really hoping that your telephonic support would be reliable if I faced any issues using the software or the database feature. Unfortunately, the communication I experienced was frustrating. Calls were consistently dropped or responses delayed, which made me doubt whether I'd get the help I might need next time. On the other hand, when someone did pick up, they tried to assist, but the explanations weren't very clear and left me more confused about certain functionalities. I was especially disappointed since I thought the priority assistance service would save time, but it often felt the opposite. The onboarding flow seemed fine initially, but the lack of responsive support dulled the experience when problems arose. I ended up spending quite a bit of time figuring things out myself rather than getting timely help from you. If I had to guess whether I'd seek your support again, honestly, I’m unsure. The inconsistency in communication has shaken my confidence in your help desk. I believe more consistent and clear support would greatly improve the overall experience for users like me who rely heavily on assistance during initial setup and ongoing use.