The good and the bad side of their responsiveness
Looking back at the onboarding and training, I noticed a mixed experience with the responsiveness of the team. On one side, when I reached out for basic setup questions, they replied fairly quickly which I appreciated because it meant I wasn’t stuck for too long. However, for more complex issues regarding integrating the calling tools with my database, the responses became slower and less helpful. It felt like initially, they had good energy to assist, but as the process went deep into technical details, the back-and-forth slowed down considerably which was frustrating. Still, I imagine the initial responsiveness helped me get started reasonably well before the slowdown. Over the weeks, my confidence wavering between feeling supported to feeling let down caused mixed feelings about the overall training and onboarding experience.