The good and the bad about responsiveness
When I first signed up, I hoped the training and onboarding would be smooth. The videos provided were clear and generally well made, which I appreciated. However, as someone who needed a bit more guidance, I found the responsiveness of the support team lacking at times. My emails and calls often took longer than expected to get a reply or helpful assistance. It wasn't that they were unkind, just a bit slow, and that slowed down my initial progress quite a bit. On the plus side, the automated onboarding flow worked well enough to get me through the basics, which was helpful. Still, I had to figure out a lot on my own or wait longer than I wanted to. For training, they could definitely improve speed and availability of human support. The access to resources is decent, but for those needing more handholding, the slow responses might be frustrating. Overall, some positives but room to get better.