The follow-up on mistakes could be better
My experience with WFHI's sales and pre-purchase process had its ups and downs, with one specific part standing out as less than ideal. Initially, the sign-up seemed straightforward, and invoicing was delivered as promised, which was fine. However, when there was an issue with some details in the billing, the way the company handled the situation was a bit disappointing. Although the staff eventually responded to my concerns, the process of getting clarity took longer than I expected and felt somewhat cumbersome. They did provide support via phone, which I appreciated because it was the only way I managed to get through the confusion. On the positive side, the platform's automatic updates did not cause trouble during this period, and I could still use the software without interruption. Overall, the experience left me feeling that while certain features like invoicing worked well, the follow-up on problems in pre-purchase communication or billing details could be improved to avoid unnecessary delays and frustration for customers who need clear answers quickly.