The explanations had some clarity but problems too
I started by trying to set up the software for managing our remote workflows. Some parts of the onboarding instructions were fairly clear, like how to access the database and basic navigation. However, there was a lot of confusion around the dialing tool interface; the steps were not fully explained. I had to guess or experiment more often than I expected. The automatic updates seemed to sometimes reset preferences, which was frustrating and not well documented. Access was available as promised, but frequent little issues slowed down the process. When I called the telephonic support, the wait times were reasonable, but the answers given didn’t solve my deeper problems around user roles or data import. The invoicing and payment process was straightforward, and at least that part of the system was smooth and clear from the start. Overall, the software worked but only after a lot of trial and error due to insufficient explanation. I would say there was an uneven balance between easy parts that made sense and others that felt poorly detailed and confusing, causing more effort than seems necessary to get anything done.