3 out of 53 of 5Verified customerSupport and communication
The explanations from support led to understanding but felt basic
When I called support, I found their explanations straightforward without much complexity or jargon. They went over the sign-up process, how the automatic updates work, and the use of the database feature step by step. This helped me complete the setup, though the information provided was quite fundamental. At times, I wished for more detailed instructions or examples of usage scenarios. The telephonic support did what was required to get me through the problems I faced, but I didn’t feel that it covered the deeper aspects of the software's capabilities. So I left the calls with functional clarity but not a broader understanding of all the features available.