The explanation took some real effort
Communicating with support was a mixed bag for me. On one hand, the team made a visible effort to explain things clearly, especially when I was setting up the database and integrating the calling tools. They walked me through updates and how the dialer functions, which was quite helpful. However, at times the explanations felt a bit rushed or too technical, requiring me to ask follow-up questions multiple times. It took patience on my part to get the full picture, especially around invoice processing and the payment workflows. The telephonic support itself was responsive but not always able to simplify certain points right away, meaning I often had to double-check concepts on my own. I appreciate their intention and overall communication, though a more consistent clarity would have improved the onboarding experience. It's fair to say the effort was there but the delivery wavered between helpful and confusing, which led to my middle-ground rating.