the explanation of pricing was confusing
I found the pricing and payment details quite unclear before I made the purchase. The sales communication gave me some documents, but the breakdown was not straightforward. It wasn’t obvious which part of the software or training was included with the base fee and which required extra charges. On the positive side, the invoicing system eventually showed me a summary, so that helped in understanding the payments. However, the initial sales briefing lacked clarity, and I had to ask multiple questions to get a somewhat clear picture. It felt like the information was buried in longer communications rather than being upfront. I want to say that the sign-up and payment gateways worked fine and did not cause delays, but the initial sales discussion left me unsure. This caused a bit of hesitation during the decision-making stage. I would recommend better explanations in the early stages to help potential customers understand exactly what they are paying for. Apart from that, the database and dialer features were advertised clearly, but it was the pricing that seemed foggy until much later. It’s important for such a service to communicate costs transparently, and this was where my experience was disappointing.