The explanation moment was mixed, somewhat unclear at first
When I first started using the software, I was unsure if the explanations provided over calls and training were clear enough. Some parts of the onboarding seemed straightforward, like setting up the database and using the dialer. But I remember struggling to fully grasp the invoicing and payment sections because the instructions were a bit vague. It felt like maybe some details were assumed obvious when to me they weren’t. Eventually, there was an “Aha” moment when I pieced it together after multiple calls. Telephonic support was polite but not always immediately clarifying, so the clarity came only after some back and forth. The automatic updates didn’t confuse me, thankfully. So the experience was a bit hit and miss — not clear enough initially, but things did click after some time and effort.