The explanation moment was a bit patchy
Trying to understand everything through customer support was a bit of a puzzle for me, honestly. While the staff over the phone were quite friendly, some of the explanations were clear and easy to grasp, but other times I found myself asking for the same points to be repeated, which was frustrating. There was a particular moment where I finally understood how the calling tools integrated with the database feature, and that clicked well for me. However, some invoicing and payment questions weren’t fully answered during my calls, leaving me a bit unsure. I spent a good amount of time going over information that should probably be more straightforward in the training materials. Despite all that, I’d say the support team tried their best and generally communicated well enough, but they could perhaps make certain complex details simpler for users without a lot of technical background. So, while I did get some clarity, my experience was a mix between “Aha” moments and “Wait, what?” Ones.