The explanation during billing was clear, rest less so
There was this one moment when I contacted support to clarify an issue related to the invoicing and payment process, and I must say their explanation at that point was clear and direct enough to resolve my doubts. However, beyond that specific instance, I often found the overall communication quite vague. For example, when I had questions about managing the database feature or using the dialer tool, the responses didn’t fully address what I asked and left me with lingering confusion. While the training materials themselves were somewhat helpful, the lack of clear, consistent explanations during support calls made understanding the software more difficult than it should have been. I appreciated the polite tone of the support team, but sometimes it felt like I was left to figure out things on my own, which was not ideal when dealing with unfamiliar tools or automatic updates. I think this mixed clarity made my experience mediocre overall.