The experience felt quite confusing overall
I tried to figure out the support and communication system of the software, but the wording and labels used in the interface did not make much sense to me. While I appreciate that they at least had telephonic support available, I found it difficult to interpret what certain buttons and menu options meant. For instance, some labels seemed vague or technical without any explanation, which caused delays in navigation and made me unsure if I was using the right feature. This was especially inconvenient when I was trying to resolve issues quickly. Moreover, some support communications felt like they used terminology that didn't match everyday language, which could confuse someone who isn’t already familiar with the platform. That said, I will say the support staff eventually clarified my questions once I managed to get through. The overall tone of the written materials wasn’t very intuitive, and I had to spend additional time figuring out processes like invoicing and payments because of unclear instructions. In sum, it did not feel smooth or user-friendly from a communication standpoint, despite the software capabilities being fine.