the entire support process felt like a mixed bag
When I was using WFHI, the telephonic support sometimes felt quite helpful, especially when the team quickly understood my issues with the dialer and database features. I did appreciate that level of communication, which seemed better than some platforms I'd tried before. However, at other times, the wait times on the phone felt a bit excessive and the explanations were sometimes unclear, leaving me to puzzle things out myself. The automatic updates also created mixed feelings — although they kept the software current, they occasionally disrupted my flow unexpectedly. Overall, the support felt like a mixed bag; good when it worked but inconsistent enough to make one cautious. Still, compared with my past experiences, it was a step up in parts, though not flawless by any means. So, in summary, it felt like a decent but uneven service experience.