The entire sign-up experience felt dragged and repetitive
I remember signing up for WFHI software a few months ago and how tedious the whole process felt. The sign-up flow itself was filled with repetitive forms that asked for similar details multiple times, which added an unnecessary wait to what should have been a smooth start. Although the invoicing system was straightforward and worked without issues, the waiting periods during the onboarding were frustrating. I had to wait on hold multiple times while trying to get telephonic support to understand how the calling tools integrated with the database feature. The training was decent but lacked engagement, so navigating the dialer and automatic updates wasn’t as intuitive as I hoped. In retrospect, I thought the process would be more customer-friendly with less back and forth. Only the invoicing and payment phase went fine, so I’ll grant that part was handled well. Overall, it didn’t leave a strong positive impression as so much time was spent in delay and repetition rather than getting me quickly set up with the tools I needed.