The entire process felt like a maze I had to solve alone
From the very beginning, the sales and pre-purchase experience left me feeling like I was figuring everything out on my own without any real guidance. The sign-up process was confusing, with little clarity about what steps I needed to complete and what would happen next. I found myself repeatedly searching through old communications or FAQs to understand basic procedures instead of being properly walked through them. The training offered was generic and didn't seem tailored to my specific needs. The software setup had multiple dependencies, but no one proactively explained these to me, so I kept running into dead ends. Even getting help from support felt like trying to solve a riddle, with long waits and unclear answers. Overall, I felt isolated throughout the entire journey, forced to piece things together myself rather than being supported as a customer. It was a frustrating experience that lacked the guidance and clarity I expected at every stage.