The entire experience felt slow and unresponsive
I have to say, you guys seemed quite unresponsive when I first tried to understand the whole setup process. Every time I reached out for some quick clarification, it took forever to get a reply, and that just slowed down everything for me. I definitely felt like I was left hanging when I needed some immediate feedback on signing up and going through the initial steps. The training sessions were not as interactive as I hoped; I had to follow up multiple times just to get answers to simple questions about the dialer and automatic updates. Plus, the invoicing and payment notifications came later than expected, which caused unnecessary confusion. You did have the telephonic support, but even there it seemed like the wait times did not help the experience. Honestly, this lack of timely communication made the whole process feel very frustrating and not at all what I expected when dealing with software meant to ease remote workflows. I wish you had been more proactive to make things smoother for new customers like me.