The effort was just too much
I was so hopeful when I first signed up, but the whole support and communication process felt chaotic, especially because the steps were not in a sensible order. I had to call multiple times just to figure out where to start with the dialer setup, but every time I got conflicting instructions. It felt like I kept going round in circles, and honestly, it was frustrating to spend my time on something that should have been straightforward. The onboarding should guide users more clearly or at least have a checklist, but unfortunately that wasn’t the case for me. Trying to get help on the phone didn’t solve much either because it didn’t seem like they were following the steps properly themselves. I was stuck because the database integration steps appeared after the calling tools part, which made no sense since I needed that database ready first. It was a mess that drained my enthusiasm, and I wish the whole process was designed better with a clear, logical flow instead of jumping around. I ended up wasting a lot of time before giving up.