The effort was disproportionate and frustrating
I decided to try the WFHI onboarding process expecting a smooth journey, but instead I found the steps scattered without a sensible flow. The sign-up began with basic info, which was okay, but soon the instructions became vague and scattered across different screens, making it hard to know what to do next. The database feature was confusing to set up at first, and the training materials didn’t clarify enough. I was hoping the dialer would be ready to use quickly, but it required multiple restarts and reconfigurations. Updates kept coming automatically, but due to poor guidance, I wasn’t sure if they worked as intended or caused more issues. Telephonic support was hard to reach, only adding to the frustration as I needed urgent help. The invoice and payment steps were straightforward, but that was the only part that felt streamlined. Overall, the amount of effort I had to invest felt disproportionate to what I expected and frankly, discouraging.