The effort took more than I expected
I reached out to support a couple of times during my first week using the platform. Initially, the telephonic support was patient and tried to clarify the onboarding steps, which was helpful since some of the automatic updates weren't clearly documented. However, when I called back later with a different issue about the dialer settings not saving properly, the assistance felt disjointed. I was passed between different representatives, and it took multiple calls to get to someone who understood my problem. So, while the communication was generally okay, the effort on my side to get consistent answers was higher than I anticipated. If there’s one thing I appreciate, it’s that they answered all my calls without long waiting times, which made the process a little easier. Despite that, I expect I will need to seek help again next time I face any workflow changes because the explanations weren't comprehensive enough the first time. Overall, it felt like support was a mixed bag—some parts worked fine and some lagged behind in clarity and efficiency.